Cancellation and Registration Policies

These policies are subject to change without notice. They apply to all types of training conducted by PubCom, including:

  • Open-enrollment classes
  • Group training
  • Personal training
  • Custom training
  • At PubCom's training facilities, online, or on-site

Throughout these policies, a time/date stamp must be made by 11:59 pm (Eastern time) to be considered timely.

Registration and payment

Your seat is not reserved until full payment is received. Pre-registering for a class without paying will be considered a request and will not guarantee a seat in the class.

All classes must be paid in full 7 calendar days before the 1st day of class unless other payment arrangements are made prior to the start of the class.

Cancellations

All cancellations must be in writing and sent to:

  • PubCom
    PO Box 11018
    Takoma Park, MD 20913-5747
  • Or faxed to 1-877-978-2266 (toll free)
  • Or emailed to registrar@pubcom.com

Open-enrollment classes (both in-classroom and online)

If the cancellation is received by PubCom at least 7 calendar days before the 1st day of the class, the full tuition will be refunded, minus a $50 cancellation fee.

If the cancellation is received fewer than 7 calendar days before the class, or you fail to show up for class, there is no refund.

Group, custom, and on-site training sessions

Note: These custom classes tend to have considerable up-front costs that affect our cancellation policies, including books, workbooks, training materials, airfare, travel, hotel, per diems, and instructor fees.

If the cancellation is received at least 31 calendar days before the 1st day of class, the full tuition cost will be refunded.

If the cancellation is received less than 31 calendar days before the 1st day of class, a $1,200/class-day cancellation fee will be charged, plus any additional costs incurred to date for travel, airfare, books, facilities rental, and materials. However, if the training is rescheduled to occur within 90 days of the cancellation date, PubCom will waive 40% of the cancellation fee.

PubCom’s conferences, workshops, and seminars

If the cancellation is received by PubCom at least 14 calendar days before the 1st day of the session, the full tuition will be refunded, minus a $25 cancellation fee.

If the cancellation is received fewer than 14 calendar days before the session, or you fail to show up for the session, there is no refund.

Note: some conference, workshop, and seminar fees do not include textbooks and workbooks. These items can be purchased separately by attendees. Once purchased, all books are not refundable.

Transfers

We do not charge a fee if an enrollee transfers to another class within 90 days of the original class. 100% of the original tuition fees will be applied to the new class.

Substitutions

Qualified substitutes are welcomed if the original enrollee cannot attend. However, the substitute must meet the class’s prerequisites and PubCom must be notified in writing at least 3 days before the 1st day of class.

Postponements

We make every effort to deliver our classes as planned, however we reserve the right to cancel, reschedule, postpone, or change the location of a class.

In these situations, either a) the prepaid tuition will be credited toward the rescheduled class or another class, or b) a full refund will be provided. However, PubCom will not be liable for any other costs incurred by the enrollee, such as travel and hotel fees.

Inclement weather

PubCom follows the U.S. federal government’s closing policy. [See http://www.opm.gov/status/index.aspx]
However, if the federal government is on liberal leave, or if you have questions, please contact PubCom at 301-585-8805 the evening before or early in the morning before class was scheduled to start.

We also request that students provide cell phone and home phone numbers when  registering for classes during winter months. This allows us to contact students during these weather emergencies. We respect your privacy and do not retain nor give out this information.