These policies are subject to change without notice. They apply to all types of training conducted by PubCom, including:
- Open-enrollment classes
- Group training
- Personal training
- Custom training
- At PubCom's training facilities, online, or on-site
Throughout these policies, a time/date stamp must be made by 11:59 pm (Eastern time) to be considered timely.
Your seat is not reserved until full payment is received. Pre-registering for a class without paying will be considered a request and will not guarantee a seat in the class.
All classes must be paid in full 7 calendar days before the 1st day of class unless other payment arrangements are made prior to the start of the class.
All cancellations must be in writing and sent to:
PO Box 11018
Takoma Park, MD 20913-5747
- Or faxed to 1-877-978-2266 (toll free)
- Or emailed to firstname.lastname@example.org
Open-enrollment classes (both in-classroom and online)
If the cancellation is received by PubCom at least 7 calendar days before the 1st day of the class, the full tuition will be refunded, minus a $50 cancellation fee.
If the cancellation is received fewer than 7 calendar days before the class, or you fail to show up for class, there is no refund.
Group, custom, and on-site training sessions
Note: These custom classes tend to have considerable up-front costs that affect our cancellation policies, including books, workbooks, training materials, airfare, travel, hotel, per diems, production labor, reviews of files, and instructor fees.
If the cancellation is received at least 31 calendar days before the 1st day of class, the full tuition cost will be refunded. Note that production costs, training materials, or other costs booked with the training will not be refunded.
If the cancellation is received less than 31 calendar days before the 1st day of class, the cancellation fee is $200 per hour of booked training, plus any additional costs incurred to date for travel, airfare, books, facilities rental, and materials. However, if the training is rescheduled to occur within 90 days of the cancellation date, PubCom will waive 40% of the cancellation fee.
Any additional services that were booked, either seperately or combined with the training, such as review of files, templates, workflow assessments, and production tasks, will be billed as incurred to date.
PubCom’s conferences, workshops, and seminars
If the cancellation is received by PubCom at least 14 calendar days before the 1st day of the session, the full tuition will be refunded, minus a $25 cancellation fee.
If the cancellation is received fewer than 14 calendar days before the session, or you fail to show up for the session, there is no refund.
Note: some conference, workshop, and seminar fees do not include textbooks and workbooks. These items can be purchased separately by attendees. Once purchased, all books are not refundable.
We do not charge a fee if an enrollee transfers to another class within 90 days of the original class. 100% of the original tuition fees will be applied to the new class.
Qualified substitutes are welcomed if the original enrollee cannot attend. However, the substitute must meet the class’s prerequisites and PubCom must be notified in writing at least 3 days before the 1st day of class.
We make every effort to deliver our classes as planned, however we reserve the right to cancel, reschedule, postpone, or change the location of a class.
In these situations, either a) the prepaid tuition will be credited toward the rescheduled class or another class, or b) a full refund will be provided. However, PubCom will not be liable for any other costs incurred by the enrollee, such as travel and hotel fees.
PubCom follows the U.S. federal government’s closing policy. [See http://www.opm.gov/status/index.aspx]
However, if the federal government is on liberal leave, or if you have questions, please contact PubCom at 301-585-8805 the evening before or early in the morning before class was scheduled to start.
We also request that students provide cell phone and home phone numbers when registering for classes during winter months. This allows us to contact students during these weather emergencies. We respect your privacy and do not retain nor give out this information.
Last revision: January 12, 2021